After Sales - Contact 01325 377803
PASSIONATE ABOUT CUSTOMER SERVICE AND SUPPORT
After Sales
At SRS we believe our after sales service is the finest in the Industry. We seek to offer our services as part of an on-going relationship, not a short-term gain. Our reputation stands on what our customers say about us. Proof of this is our long-term working relationships with our customers, some of whom we have been supplying and maintaining machines for since our start-up almost thirty years ago.
SRS – Not just a Company, a Commitment.
Our Team
- Our dedicated team of Sales & Hire support based at Headquarters who "Make It Happen" for our Customers.
- Our team of highly-skilled engineers service and maintain customers’ machines alongside our hire fleet.
- Our team of mobile engineers operate from a fleet of tracked vehicles ensuring fast response times. .
- Our fleet of vehicles carry a comprehensive stock of parts.
- Our support systems are coordinated using the latest computer technology to ensure a fast and efficient service to our customers.
- Our engineers attend and receive ongoing manufacturer training keeping them fully up to date with any new products, designs or modifications.
Our Technology
Running alongside our Sage Accountancy software we use an Asset Management system called inspHire which enables us to keep accurate service and repair history relating to all machines that we have either sold or that operate within our hire fleet.
This allows us to provide accurate information on all costs, work carried out on a particular piece of equipment, the time our engineers have spent on site or in the workshop on a machine and all parts fitted.
Our Fleet of delivery and service vehicles are run on an advanced tracking system optimising resources and response times.
95% of parts and consumables are stocked at our head office ready for immediate despatch and a range of advanced cleaning chemicals are also available to complement our equipment.
Our Training
Full certified operator training is carried out on installation of machines and ongoing operator training is available on request as we believe this is the key to maximising productivity, lower running costs, health & safety awareness and prevention of accidents.
Engineer training is also available at our head office or on site, should you wish your own engineers to carry out maintenance work, with technical support available to them from our own engineering department.
For further information and prices please contact our Service Manager, Ian Tarren on 01325 377803 or mailto: service@srsclean.co.uk
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Products, Services & Supplies
Pedestrian Floor Scrubber Driers
Ride On Floor Scrubber Driers
Ride-On & Pedestrian Floor Sweepers
Combination Sweeper/Scrubbers
Burnishers & Floor Care
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